Last Updated: July 4, 2026
Welcome to ABC Pet Supply, Inc. We are committed to protecting your privacy and managing your personal information with care and responsibility.
This Privacy Policy explains how we collect, use, store, process, share, and protect your information when you visit our website, purchase our products, contact our support team, or interact with our services.
By accessing or using our website, you acknowledge that you have reviewed and understood this Privacy Policy.
A. Information We Collect
When you use our website or interact with our services, we may collect information required to provide and improve our products and customer experience.
The information we may collect includes:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order history
- Payment-related information securely processed through payment providers
- IP address
- Browser type
- Device information
- Website activity and usage information
- Messages or enquiries submitted through customer support channels
We collect only information that is reasonably necessary to operate our website, process transactions, provide customer service, improve our services, prevent fraud, and meet applicable legal obligations.
B. How We Use Your Information
The information collected may be used to:
- Process and fulfil customer orders
- Provide customer assistance and support
- Send order confirmations and delivery updates
- Process payments, refunds, and transactions
- Respond to customer enquiries
- Improve website performance and functionality
- Analyse website usage and customer interactions
- Detect and prevent fraudulent or unauthorised activities
- Maintain business and transaction records
- Comply with legal and regulatory requirements
We process personal information only when we have an appropriate lawful basis to do so.
C. Payment Information
Payments made through our website are processed securely by trusted third-party payment providers.
ABC Pet Supply, Inc. does not store complete payment card details on its own systems.
Payment information is transmitted through secure encryption technology and handled according to the security practices of our payment service providers.
D. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality and provide a better browsing experience.
Cookies may help us:
- Remember customer preferences
- Maintain shopping cart information
- Understand website traffic and usage
- Improve website performance
- Support website security
- Enable essential website features
Most browsers allow users to manage cookie settings. Disabling cookies may affect certain website functions.
E. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers when necessary to support our operations, including:
- Payment processing providers
- Shipping and delivery partners
- Website hosting providers
- Technical service providers
- Analytics services
- Fraud prevention services
- Customer communication services
- Legal or regulatory authorities where required
These providers only receive information needed to perform their services.
F. Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Although we take appropriate steps to protect your information, no internet transmission or electronic storage method can guarantee complete security.
G. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
This may include:
- Processing orders
- Providing customer support
- Managing refunds
- Maintaining financial records
- Resolving disputes
- Enforcing our policies
- Meeting legal obligations
When information is no longer required, it may be securely deleted or anonymised where appropriate.
H. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights including:
- Requesting access to your personal information
- Requesting corrections to inaccurate information
- Requesting deletion of eligible personal data
- Restricting certain processing activities
- Objecting to specific processing where permitted
- Requesting a copy of your personal information
Requests regarding your personal information can be submitted using the contact details below.
I. Marketing Communications
If you choose to receive marketing communications from us, we may send updates about:
- New products
- Special offers
- Promotions
- Store announcements
- Other relevant information
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting customer support.
J. Third-Party Websites
Our website may include links to third-party websites operated by independent organisations.
We are not responsible for the privacy practices, content, or security policies of external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
K. Children’s Privacy
Our website is intended for a general audience and is not designed for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it where required.
L. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational procedures.
Any updates will be published on this page with a revised Last Updated date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
M. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Business Name: ABC Pet Supply, Inc.
Business Email: support@abcpetsupplyinc.com
Business Phone: +1 718-875-1661
Business Address: 225 DeKalb Ave, Brooklyn, NY 11205, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time – ET)
Order Cut-Off Time: 5:00 PM (Eastern Time – ET)