Welcome to the ABC Pet Supply, Inc. FAQ page.
Here you will find answers to common questions about our products, ordering process, shipping, payments, returns, and customer support.
If you need additional assistance, please contact us at: support@abcpetsupplyinc.com
General Questions
Q. What is ABC Pet Supply, Inc.?
A. ABC Pet Supply, Inc. is a U.S.-based online pet store offering a selection of products designed for dogs and cats, including Pet Beds, Pet Toys, Pet Clothing, and Pet Accessories.
Q. Where are you located?
A. 225 DeKalb Ave, Brooklyn, NY 11205, United States
Q. How can I contact customer support?
A.
Business Email: support@abcpetsupplyinc.com
Business Phone: +1 718-875-1661
Q. What are your customer service hours?
A. Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time – ET)
Orders
Q. How do I place an order?
A. Browse our website, select your preferred products, add them to your shopping cart, and complete your purchase through our secure checkout process.
Q. Will I receive an order confirmation?
A. Yes. After your order has been successfully completed, a confirmation email will be sent to the email address provided during checkout.
Q. Can I update or cancel my order?
A. Orders may be changed or cancelled before processing begins. Please contact us as soon as possible if you need assistance.
Q. Can I purchase multiple products in one order?
A. Yes. Customers may purchase multiple products in a single order, depending on product availability.
Shipping & Delivery
Q. Do you ship within the United States?
A. Yes. We currently deliver orders to addresses throughout the United States.
Q. How long does delivery take?
A. Estimated delivery timeframe:
Processing Time: 1–2 Business Days
Transit Time: 3–4 Business Days
Total Delivery Time: 4–6 Business Days
Q. What is your order cut-off time?
A. 5:00 PM (Eastern Time – ET)
Q. How much does shipping cost?
A. Within the United States:
- Free Standard Shipping on orders over $100 USD
- Flat Rate Shipping: $15 USD for orders under $100 USD
Q. Will I receive tracking information?
A. Yes. Tracking details will be provided when available after your order has been dispatched.
Q. What happens if I provide an incorrect shipping address?
A. Customers are responsible for providing accurate delivery information. Incorrect or incomplete addresses may cause delays or additional shipping charges.
Products
Q. What product categories do you offer?
A. Our product categories include:
- Pet Beds
- Pet Toys
- Pet Clothing
- Pet Accessories
Q. Are product details available before purchase?
A. Yes. Product pages may include descriptions, dimensions, specifications, materials, sizes, colours, and other available information.
Q. Will the product look exactly like the pictures?
A. Product images are provided for reference. Actual colours, textures, and appearance may vary slightly due to lighting, photography, screen settings, or product updates.
Q. How can I select the correct size?
A. Customers should review the product dimensions and available size information on each product page before completing a purchase.
Payments
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
Available payment options may vary depending on your location, device, and checkout settings.
Q. What currency do you use?
A. All prices displayed on our website are listed in United States Dollars (USD $).
Q. Is my payment information secure?
A. Yes. Payments are processed through secure payment systems using encryption technology designed to protect your payment information.
Returns & Refunds
Q. What is your return period?
A. Eligible products may be returned within 30 days from the delivery date.
Q. Who is responsible for return shipping costs?
A. Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect, we will review the issue and provide appropriate assistance.
Q. Do you charge a restocking fee?
A. No. ABC Pet Supply, Inc. does not charge restocking fees for approved returns.
Q. Can I return used products?
A. Used products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
Q. How long do refunds take?
A. Approved refunds are generally processed within 12 business days after the returned item has been received and inspected.
Q. Do you offer exchanges?
A. We do not currently offer direct exchanges. Customers may return eligible products and place a new order separately.
Customer Support
Q. What information should I provide when contacting support?
A. Please include:
- Order number
- Product name
- Details of your enquiry
- Photos of the product where applicable
Q. How quickly will I receive a response?
A. We aim to respond to customer enquiries as quickly as possible during our regular business hours.
Contact Information
Business Name: ABC Pet Supply, Inc.
Business Email: support@abcpetsupplyinc.com
Business Phone: +1 718-875-1661
Business Address: 225 DeKalb Ave, Brooklyn, NY 11205, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time – ET)
Order Cut-Off Time: 5:00 PM (Eastern Time – ET)