Last Updated: July 4, 2026
Thank you for shopping with ABC Pet Supply, Inc.
This Shipping Policy explains how we process, prepare, dispatch, and deliver orders placed through our website. By placing an order, you agree to the shipping terms and conditions described below.
A. Shipping Coverage
We currently provide shipping services to addresses located within the United States.
At this time, we do not provide international shipping.
B. Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday).
Orders placed after our daily cut-off time, during weekends, or on U.S. federal holidays will be processed on the next available business day.
C. Order Cut-Off Time
Our daily order processing cut-off time is:
5:00 PM (Eastern Time – ET)
Orders received after this time will begin processing on the following business day.
D. Delivery Time
Estimated delivery timelines are:
Processing Time: 1–2 Business Days
Transit Time: 3–4 Business Days
Total Delivery Time: 4–6 Business Days
Delivery estimates begin after the order has been dispatched. Actual delivery times may vary depending on location, carrier performance, weather conditions, holidays, or other circumstances outside our control.
E. Shipping Charges
We offer:
Free Standard Shipping on orders over $100 USD within the United States.
For orders under $100 USD, a flat-rate shipping fee of $15 USD will apply.
The final shipping cost will be displayed during checkout before completing your purchase.
F. Shipment Confirmation & Tracking
After your order has been dispatched, a shipping confirmation email may be sent.
Tracking details will be provided when available.
Please allow some time after dispatch for tracking information to become active.
G. Delivery Delays
Although we work to process and ship orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier interruptions
- Public holidays
- Increased order volume
- Unexpected operational delays
H. Incorrect Delivery Information
Customers are responsible for providing accurate and complete shipping details during checkout.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
I. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address modifications may not be possible after an order has entered processing or has already been dispatched.
J. Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
Please review our Return & Refund Policy for additional details.
K. Damaged or Missing Deliveries
Please inspect your order after delivery.
If your package arrives damaged, contains missing items, includes incorrect products, or you experience another delivery issue, please contact our customer support team as soon as possible.
When contacting us, please provide:
- Order Number
- Description of the issue
- Photos of the product and packaging where applicable
We will review the information provided and assist with the appropriate next steps.
L. Contact Information
Business Name: ABC Pet Supply, Inc.
Business Email: support@abcpetsupplyinc.com
Business Phone: +1 718-875-1661
Business Address: 225 DeKalb Ave, Brooklyn, NY 11205, United States
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time – ET)
Order Cut-Off Time: 5:00 PM (Eastern Time – ET)
Important Notice
- Delivery timeframes are estimates and may vary depending on carrier operations and destination.
- Customers are responsible for entering correct shipping information at checkout.
- Tracking availability depends on the selected shipping service.
- This Shipping Policy may be updated periodically. Any changes will be published on this page with the revised Last Updated date.