Effective Date: July 4, 2026

Thank you for choosing ABC Pet Supply, Inc.

This Return & Refund Policy explains how we manage return requests, refunds, and product-related concerns for purchases made through our website. By placing an order with us, you agree to the terms and conditions outlined below.

1. Return Eligibility

Customers may request a return within 30 days from the date their order is delivered.

To be eligible for a return, the item must:

• Be unused and remain in its original condition.
• Include original packaging where reasonably possible.
• Be accompanied by valid proof of purchase, such as an order confirmation or receipt.

Products that do not meet these requirements may not be accepted for return or refund.

2. Return Timeframe

Return requests must be submitted within 30 days of delivery.

Requests received after this period may not be approved unless required under applicable United States consumer protection laws.

3. Return Shipping

Unless otherwise required by law or approved by ABC Pet Supply, Inc., customers are responsible for:

• Return shipping charges.
• Choosing a suitable return shipping service.
• Providing tracking information when available.

Original shipping charges and return delivery costs are generally non-refundable unless otherwise stated.

4. Restocking Fee

ABC Pet Supply, Inc. does not currently charge any restocking fee for approved returns.

Customers remain responsible for applicable return shipping expenses.

5. How to Request a Return

To request a return, please contact our customer support team:

Email: support@abcpetsupplyinc.com

Please include the following information:

• Order Number
• Product Name
• Reason for Return
• Photos of the item (if damaged, defective, or incorrect)

Once your request has been reviewed and approved, we will provide the necessary return instructions.

6. Refund Process

After we receive your returned item, it will be inspected to determine whether it meets our return requirements.

If approved:

• Refunds are generally processed within 12 business days.
• Refunds are issued to the original payment method whenever possible.
• Processing times may vary depending on your bank or payment provider.

7. Refund Eligibility

Refunds may be approved when:

• The returned product meets the conditions of this policy.
• The item is received in acceptable and resalable condition.

A reduced refund or no refund may apply if:

• The product has been used beyond normal inspection.
• Original packaging is missing where reasonably expected.
• The item is returned in a condition that does not meet our requirements.

8. Non-Refundable or Ineligible Returns

The following items may not qualify for a refund if they have been used, damaged, altered, or returned in an unsuitable condition:

Pet Beds

• Showing signs of use.
• Containing pet hair, stains, odours, or damage.
• Returned in an unsanitary or unsuitable condition.

Pet Clothing

• Worn, washed, altered, or damaged after delivery.
• Returned without original tags or packaging where applicable.

Pet Toys

• Showing chewing marks, excessive wear, missing parts, or damage caused after delivery.

Other non-refundable items may include:

• Clearance or final sale items where clearly stated before purchase.
• Products returned outside the applicable return period.

Nothing in this policy affects your rights under applicable consumer protection laws in the United States.

9. Damaged, Faulty or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Order Number
• Description of the issue
• Clear photographs of the item where available

We may request additional details to properly review your request.

10. Order Cancellations

Orders may be cancelled before processing begins.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

11. Exchanges

We do not currently offer direct product exchanges.

If you need a different item, you may return an eligible product according to this policy and place a new order separately.

12. Delayed or Missing Refunds

If you have not received an approved refund, please:

• Check your bank or card account again.
• Contact your payment provider regarding processing times.
• Allow additional time if the refund was recently processed.

If you still need assistance, please contact our customer support team.

Business Information

Business Name: ABC Pet Supply, Inc.

Business Email: support@abcpetsupplyinc.com

Business Phone: +1 718-875-1661

Business Address: 225 DeKalb Ave, Brooklyn, NY 11205, United States

Customer Service Hours:
Monday–Friday | 9:00 AM – 5:00 PM (EST)

Order Cut-Off Time:
5:00 PM (EST)

Additional Information

• Customers may be responsible for return shipping costs unless otherwise stated.
• Please package returned products securely to prevent damage during transit.
• We recommend keeping proof of postage and tracking details until the return process is completed.
• All return and refund requests are reviewed individually according to this policy.
• This policy does not limit any rights available under applicable United States consumer protection laws.